What an AI Receptionist Actually Does for a Small Business

Every business has a front desk, even if it's just you and your inbox at 11pm. The front desk is where things arrive — and where they get lost. An AI receptionist's whole job is to make sure nothing slips.

What it handles

• When you connect Gmail or Outlook, reads what comes in and turns it into the right next step: a draft reply, a meeting to prep, or a task to route. It reads and drafts; it never sends on its own.
• Drafts replies in your voice, so you're approving a finished message instead of staring at a blank one.
• Checks your calendar and drafts the invite. Connect Google Calendar and it can see what you already have booked, propose times that actually work, and prepare the invite — as a draft. Nothing lands in anyone's calendar until you approve it.
• Drafts the follow-up nudges — the quote you sent, the reply you're waiting on — on a schedule, ready for your OK so nothing goes cold.
• Routes work to the right teammate instead of everything landing on you.

What still needs you

• Anything sensitive or unusual — a complaint, a big client, a judgment call — gets flagged for you, not answered automatically.
• The final send. Every reply comes to you as a draft. Read it, and if it's right, send it with one click — the reply goes out from your own mailbox. The receptionist never sends anything itself; that click is always yours.

A minute at the front desk

An email comes in asking to move a deadline. The receptionist reads it, checks the thread, drafts a warm "yes — here's the updated timeline" reply, and hands it to you. You read it in five seconds, approve, and send the ready-made reply — you never opened a blank message.

That's the whole idea behind My Headquarters: the busywork gets prepared for you, and by default nothing leaves the building without your say-so. See the plans.